Refund policy

At Bhokals, we want you to have a smooth and satisfactory shopping experience. Please read the following Return, Exchange & Refund Policy carefully before placing a return or exchange request.

Return & Exchange Period

1. Return or exchange requests must be raised within 24 hours of delivery of the product.
2. Requests raised after 24 hours from the time of delivery may not be accepted.
3. To be eligible for a return or exchange, the product must be:

o   Unworn and unused

o   In its original condition

o   Returned with all original tags and cards attached

o   Accompanied by the original invoice

o   Returned in its original packaging

1. Products showing signs of use, washing, alteration, damage, stains, odour, or missing tags/packaging may not be eligible for return or exchange.

Return & Exchange Processing Fee

A flat ₹100 processing fee will be applicable for every return or exchange request.

This processing fee will be applicable irrespective of whether the request is for a return or an exchange.

Damaged, Defective or Wrong Product

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery with your order details and clear photographs/videos of the product and packaging.

Our team will review the issue and, if the claim is approved, provide the appropriate resolution.

Quality Check (QC)

All returned products are subject to a Quality Check (QC) upon receipt.

The returned product must be unused, unworn, undamaged, and must have all original tags, cards, invoice, and packaging intact.

If the returned product does not pass our Quality Check, the return or exchange request may be rejected.

Refunds

Refunds will be applicable only when the returned product successfully passes our Quality Check and is received with:

·         Original tags

·         Original cards

·         Original invoice

·         Original packaging

·         No signs of use, washing, alteration, damage, stains, or other modifications

Once the returned product is received and successfully passes QC, the refund will be initiated within 48 hours.

The refund will be processed to subject to the processing time of the respective bank, our team will be ask for payment details, after the QC successfully pass.

The ₹100 processing fee will be deducted from the refundable amount, where applicable.

Exchanges

If you wish to exchange a product, the exchange request must also be raised within 24 hours of delivery.

The product must meet all return and exchange eligibility conditions and successfully pass our Quality Check.

A flat ₹100 processing fee will apply to every exchange request.

Exchange requests are subject to product and size availability. If the requested replacement is unavailable, Bhokals may provide an alternative resolution as applicable.

Non-Returnable / Non-Exchangeable Products

Returns or exchanges may not be accepted for:

·         Products for which the request is raised after 24 hours of delivery

·         Products that have been worn or used

·         Products that have been washed, altered, or modified

·         Products with missing or removed tags/cards

·         Products returned without the original invoice

·         Products returned without original packaging

·         Products damaged due to customer handling after delivery

·         Products showing stains, odour, or other signs of use

·         Sale, clearance, or specially marked non-returnable products

How to Request a Return or Exchange

To raise a return or exchange request, please contact us at:

Email: contactus@bhokals.com

Please provide your order number, details of the product, and relevant photographs/videos wherever required.

Returns or exchanges sent to us without first raising a return or exchange request may not be accepted.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Bhokals
Email: contactus@bhokals.com